TERMS AND CONDITIONS

The Clothing Guys SA (Pty) Ltd
Merrow Down Lifestyle Centre
Tel: 061 504 5136
Email: info@theclothingguys.co.za
Website: www.theclothingguys.co.za

Last Updated: June 2026

1. INTRODUCTION

These Terms and Conditions govern the use of www.theclothingguys.co.za (“the Website”) and the purchase of products from The Clothing Guys SA (Pty) Ltd (“The Clothing Guys”, “we”, “us”, or “our”).

By accessing this Website, placing an order, or purchasing any products, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should not use this Website or purchase products from us.

2. COMPANY INFORMATION

The Clothing Guys SA (Pty) Ltd

Merrow Down Lifestyle Centre

Telephone: 061 504 5136

Email: info@theclothingguys.co.za

Website: www.theclothingguys.co.za

3. ONLINE STORE

The Website enables customers to browse, purchase and pay for products online.

All orders are subject to product availability and acceptance by The Clothing Guys.

We reserve the right to refuse or cancel any order where:

Products are unavailable.
Pricing errors have occurred.
Payment has not been successfully received.
Fraudulent or suspicious activity is detected.
Customer information cannot be verified.

4. PRODUCT INFORMATION

We make every effort to ensure that product descriptions, images, colours, sizing information and pricing are accurate.

However:

Product colours may vary slightly due to different screen settings and devices.
Images are for illustrative purposes only.
Minor variations between images and actual products may occur.

The Clothing Guys shall not be liable for slight variations in colour, appearance, or presentation of products.

5. PRICING

All prices displayed on the Website are in South African Rand (ZAR).

Prices may be changed at any time without prior notice.

The price applicable to an order will be the price displayed at the time the order is placed and payment is successfully received.

In the event of a pricing error, The Clothing Guys reserves the right to cancel the order and refund any payment received.

6. PAYMENT

Payment must be made in full before any order is processed or dispatched.

Payments are processed through secure third-party payment providers.

The Clothing Guys does not store customers’ banking or payment card details on its servers.

7. SIZE SELECTION AND CUSTOMER RESPONSIBILITY

The Clothing Guys provides a Size Guide to assist customers in selecting the correct garment size.

The Size Guide is available at:

https://theclothingguys.co.za/size-guide/

Prior to completing a purchase, customers may be required to confirm that they have reviewed the Size Guide and have selected the appropriate size.

By placing an order, the customer confirms that:

They have reviewed the Size Guide.
They are satisfied that the selected size is correct.
They understand that sizing may vary between individuals.
They accept responsibility for the size selected during checkout.

The Clothing Guys shall not be responsible for incorrect size selections made by customers.

Products ordered in an incorrect size due to customer error will generally not qualify for refunds, exchanges, credits or returns once the order has been processed, dispatched or delivered, except where required by applicable South African consumer protection legislation.

Nothing in these Terms and Conditions limits any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

8. ORDER PROCESSING

Orders will only be processed once payment has been successfully received and confirmed.

The Clothing Guys reserves the right to verify customer information before processing any order.

Processing times may vary during promotional periods, public holidays, peak seasons, stock availability issues, or circumstances beyond our control.

9. DELIVERY

The Clothing Guys delivers throughout South Africa.

Estimated delivery time for national orders is:

2 to 3 working days from dispatch.

Delivery timeframes are estimates only and may be affected by:

Courier delays.
Public holidays.
Adverse weather conditions.
Remote delivery locations.
Load shedding or infrastructure disruptions.
Circumstances beyond our reasonable control.

The Clothing Guys shall not be liable for losses, damages or expenses arising from delivery delays beyond its control.

Risk in the products passes to the customer upon successful delivery to the delivery address provided during checkout.

Customers are responsible for ensuring that delivery information supplied is accurate and complete.

10. ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been processed, packed, prepared for shipment or dispatched, cancellation may no longer be possible and any cancellation request will be handled in accordance with our Cancellation and Refund Policy and applicable South African legislation.

11. RETURNS AND REFUNDS

Returns, exchanges and refunds are governed by our Cancellation and Refund Policy.

Customers are encouraged to review the Cancellation and Refund Policy before placing an order.

The Clothing Guys reserves the right to inspect returned goods before approving any refund, replacement or exchange.

12. WEBSITE USE

Users agree not to:

Use the Website for any unlawful purpose.
Attempt to gain unauthorised access to any part of the Website.
Introduce viruses, malware or malicious code.
Interfere with the operation or security of the Website.
Use automated systems or software to extract data from the Website without permission.

Any misuse of the Website may result in access being restricted or terminated.

13. WEBSITE AVAILABILITY

The Clothing Guys endeavours to keep the Website available and functioning correctly at all times.

However, we do not guarantee uninterrupted, error-free or secure access to the Website.

The Website may be temporarily unavailable due to:

Scheduled maintenance.
Software updates.
Technical failures.
Hosting provider issues.
Internet service interruptions.
Events beyond our reasonable control.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, The Clothing Guys, its directors, employees, agents and service providers shall not be liable for:

Any indirect, incidental, consequential or special damages.
Loss of profits.
Loss of revenue.
Loss of business opportunities.
Loss of goodwill.
Loss of data.
Website downtime.
System failures.
Security breaches beyond our reasonable control.
Viruses, malware or malicious software transmitted through third-party systems.
Delayed deliveries.
Incorrect information supplied by customers.
Any damages arising from the use or inability to use the Website.

Customers use the Website entirely at their own risk.

Nothing in these Terms excludes liability where such exclusion is prohibited by South African law.

15. INDEMNITY

The customer agrees to indemnify and hold harmless The Clothing Guys, its directors, employees, representatives, contractors and service providers against any claims, losses, damages, liabilities, costs or expenses arising from:

Misuse of the Website.
Breach of these Terms and Conditions.
Violation of any applicable law.
Incorrect information supplied by the customer.
Unauthorised use of the customer’s account.

16. INTELLECTUAL PROPERTY

All content displayed on the Website, including but not limited to:

Logos
Branding
Product images
Product descriptions
Graphics
Website designs
Text
Layouts
Marketing materials

remains the property of The Clothing Guys or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or used without prior written permission.

17. PRIVACY AND DATA PROTECTION

The Clothing Guys respects customer privacy and processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using the Website and placing an order, customers consent to the collection, storage and processing of personal information necessary for:

Order fulfilment.
Delivery services.
Customer support.
Payment processing.
Legal and regulatory compliance.

For more information, customers should refer to the Website’s Privacy Policy.

18. THIRD-PARTY SERVICES

The Website may make use of third-party services, including but not limited to:

Payment gateways.
Courier services.
Analytics providers.
Marketing platforms.
Website hosting providers.

The Clothing Guys is not responsible for the content, availability, policies or practices of third-party service providers.

19. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from the use of the Website or the purchase of products shall be subject to the jurisdiction of the courts of South Africa.

20. CHANGES TO THESE TERMS

The Clothing Guys reserves the right to amend these Terms and Conditions at any time without prior notice.

Updated versions will be published on the Website and shall become effective immediately upon publication.

Continued use of the Website following any amendment constitutes acceptance of the revised Terms and Conditions.

21. CONTACT DETAILS

For any questions regarding these Terms and Conditions, please contact: