CANCELLATION AND REFUND POLICY

The Clothing Guys SA (Pty) Ltd
Merrow Down Lifestyle Centre
Tel: 061 504 5136
Email: info@theclothingguys.co.za
Website: www.theclothingguys.co.za

Last Updated: June 2026

1. PURPOSE

This Cancellation and Refund Policy governs all purchases made through The Clothing Guys website and should be read together with our Terms and Conditions.

By placing an order through our website, customers acknowledge that they have read, understood and accepted this Policy.

2. ORDER CANCELLATIONS

Customers may request cancellation of an order before the order has been processed, packed or dispatched.

Once an order has entered the fulfilment process, been packed for shipment or dispatched to a courier, cancellation may no longer be possible.

Cancellation requests should be submitted as soon as possible by contacting:

Email: info@theclothingguys.co.za
Telephone: 061 504 5136

If an order is successfully cancelled before processing begins, a full refund will be issued.

3. REFUNDS

Refunds will only be considered in accordance with this Policy and applicable South African consumer protection legislation.

Approved refunds will be processed using the original payment method wherever reasonably possible.

The Clothing Guys reserves the right to inspect returned goods before approving a refund.

Refund processing times may vary depending on banking institutions and payment providers.

4. SIZE SELECTION AND FITMENT

The Clothing Guys provides a Size Guide to assist customers in selecting the correct size before placing an order.

The Size Guide is available at:

https://theclothingguys.co.za/size-guide/

Customers are required to confirm during checkout that they have reviewed the Size Guide and selected the appropriate size.

By placing an order, customers acknowledge that:

  • They have reviewed the Size Guide.
  • They have selected their preferred size based on the information provided.
  • They accept responsibility for the size selected during checkout.

As sizing is confirmed by the customer prior to purchase, products ordered in an incorrect size due to customer error will generally not qualify for a refund, exchange or credit once the order has been processed, dispatched or delivered.

However, nothing in this Policy limits any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

5. DEFECTIVE OR INCORRECT PRODUCTS

Customers must inspect their order upon delivery.

If a product is:

  • Defective;
  • Damaged upon delivery;
  • Incorrectly supplied; or
  • Not the product ordered,

the customer must notify The Clothing Guys within 7 days of delivery.

Where a claim is approved, The Clothing Guys may, at its discretion and in accordance with applicable legislation:

  • Replace the item;
  • Exchange the item; or
  • Provide a refund.

Photographic evidence may be requested before a claim is approved.

6. NON-RETURNABLE ITEMS

The following items may not qualify for return, exchange or refund unless defective or incorrectly supplied:

  • Products ordered in an incorrect size selected by the customer.
  • Products showing signs of wear, use, washing or alteration.
  • Products not returned in their original condition.
  • Products returned without original packaging where packaging forms part of the product presentation.
  • Products damaged after delivery due to misuse, negligence or improper care.

7. RETURN CONDITIONS

Where a return is approved, products must:

  • Be returned in their original condition.
  • Be unworn and unused.
  • Be free from stains, odours, damage or alterations.
  • Include all original tags and packaging where applicable.

The Clothing Guys reserves the right to reject returns that do not meet these requirements.

8. RETURN SHIPPING

Where a product is defective, damaged or incorrectly supplied, The Clothing Guys may arrange collection or reimburse reasonable return shipping costs.

Where a return is approved for reasons not attributable to The Clothing Guys, the customer may be responsible for return shipping costs.

The Clothing Guys recommends using a trackable courier service when returning products.

9. DELIVERY DELAYS

While every effort is made to ensure prompt delivery, estimated delivery timeframes are not guaranteed.

The Clothing Guys shall not be liable for delays caused by:

  • Courier companies.
  • Public holidays.
  • Adverse weather conditions.
  • Load shedding.
  • Industrial action.
  • Remote delivery locations.
  • Circumstances beyond our reasonable control.

Delivery delays alone shall not automatically qualify an order for cancellation, refund or compensation.

10. REFUND PROCESSING TIMES

Once a refund has been approved:

  • Refunds are generally processed within 5 to 10 business days.
  • Banking institutions may require additional processing time.
  • Refunds will be made to the original payment method where possible.

The Clothing Guys cannot be held responsible for delays caused by financial institutions or payment service providers.

11. CONSUMER RIGHTS

Nothing contained in this Policy is intended to limit, exclude or waive any rights afforded to consumers under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.

Where any provision of this Policy conflicts with applicable legislation, the applicable legislation shall prevail.

12. CONTACT DETAILS

For any cancellation, return or refund enquiries, please contact:

The Clothing Guys SA (Pty) Ltd
Merrow Down Lifestyle Centre
Tel: 061 504 5136
Email: info@theclothingguys.co.za
Website: www.theclothingguys.co.za