PRIVACY POLICY

The Clothing Guys SA (Pty) Ltd
Merrow Down Lifestyle Centre
Tel: 061 504 5136
Email: info@theclothingguys.co.za
Website: www.theclothingguys.co.za

Last Updated: June 2026

PRIVACY POLICY

The Clothing Guys SA (Pty) Ltd (“The Clothing Guys”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

This Privacy Policy is intended to comply with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), as well as other applicable South African legislation.

By using our website, creating an account, placing an order or submitting your personal information, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

Personal Identification Information

  • Full name
  • Email address
  • Telephone number
  • Delivery address
  • Billing address

Account Information

  • Username
  • Password (encrypted and not accessible to us in plain text)
  • Account preferences

Order Information

  • Products purchased
  • Order history
  • Delivery details
  • Customer correspondence

Payment Information

Payments are processed through secure third-party payment providers.

The Clothing Guys does not store customers’ credit card, debit card or banking information on its servers.

Technical Information

When visiting our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Website usage information
  • Cookies and analytics data

2. HOW WE COLLECT INFORMATION

Personal information may be collected when:

  • You place an order.
  • You create an account.
  • You subscribe to newsletters or marketing communications.
  • You complete contact forms.
  • You communicate with us by email, telephone or social media.
  • You browse our website.
  • You participate in promotions or competitions.

3. HOW WE USE YOUR INFORMATION

The Clothing Guys may use your personal information for the following purposes:

  • Processing and fulfilling orders.
  • Delivering purchased products.
  • Providing customer support.
  • Communicating regarding orders and deliveries.
  • Verifying customer information.
  • Managing customer accounts.
  • Improving website functionality and performance.
  • Conducting internal administration and record keeping.
  • Detecting and preventing fraud.
  • Complying with legal and regulatory obligations.
  • Sending marketing communications where consent has been provided.

4. MARKETING COMMUNICATIONS

Where customers provide consent, The Clothing Guys may send:

  • Promotional offers.
  • Product updates.
  • Newsletters.
  • Marketing communications.

Customers may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link contained in emails; or
  • Contacting us directly.

The Clothing Guys will not send unsolicited electronic marketing communications where prohibited by law.

5. SHARING OF PERSONAL INFORMATION

The Clothing Guys does not sell, rent or trade personal information to third parties.

We may share personal information only where reasonably necessary to operate our business and fulfil customer orders, including with:

  • Payment service providers.
  • Courier and delivery companies.
  • Website hosting providers.
  • Website developers and technical service providers.
  • Analytics and marketing platforms.
  • Professional advisors.
  • Regulatory authorities where legally required.

All third-party service providers are expected to process information responsibly and in accordance with applicable privacy legislation.

6. COURIER AND DELIVERY INFORMATION

To facilitate delivery of orders, The Clothing Guys may provide relevant customer information to delivery service providers, including The Courier Guy.

Information shared may include:

  • Customer name.
  • Contact number.
  • Delivery address.
  • Order reference information.

This information is shared solely for the purpose of fulfilling deliveries and related logistics services.

7. COOKIES

Our website may make use of cookies and similar technologies.

Cookies help us:

  • Improve website functionality.
  • Remember user preferences.
  • Analyse website traffic.
  • Improve customer experience.
  • Support marketing and advertising activities.

Customers may choose to disable cookies through their browser settings; however, certain website functionality may be affected.

8. ANALYTICS AND THIRD-PARTY TECHNOLOGIES

The Clothing Guys may use third-party services including:

  • Google Analytics.
  • Meta (Facebook) Pixel.
  • Advertising platforms.
  • Marketing and analytics tools.

These services may collect information regarding website usage and visitor behaviour.

The information collected is generally used to improve website performance, advertising effectiveness and customer experience.

8.1 ADVERTISING AND REMARKETING

The Clothing Guys may make use of advertising and remarketing services provided by third-party platforms, including but not limited to:

  • Google Ads
  • Google Analytics
  • Google Tag Manager
  • Meta (Facebook and Instagram)
  • Other advertising and social media platforms

These services may use cookies, tracking pixels, tags and similar technologies to:

  • Measure advertising performance.
  • Track website activity.
  • Understand customer behaviour.
  • Improve user experience.
  • Display relevant advertisements to users.
  • Create audiences for future marketing campaigns.
  • Deliver remarketing and retargeting advertisements.

As a result, visitors may see advertisements for The Clothing Guys on third-party websites, search engines, social media platforms and mobile applications after visiting our website.

Users may manage advertising preferences through the relevant third-party platform settings or by adjusting their browser cookie settings where applicable.

The Clothing Guys does not control how third-party advertising platforms process information collected through their own technologies and recommends reviewing the privacy policies of such platforms.

9. DATA SECURITY

The Clothing Guys takes reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access.
  • Loss.
  • Misuse.
  • Disclosure.
  • Alteration.
  • Destruction.

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

Customers acknowledge that information transmitted electronically is done at their own risk.

10. DATA RETENTION

Personal information will be retained only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected.
  • Maintain business records.
  • Resolve disputes.
  • Enforce agreements.
  • Comply with legal, tax and regulatory requirements.

When information is no longer required, reasonable steps will be taken to securely delete or anonymise it.

11. CUSTOMER RIGHTS

Subject to applicable South African legislation, customers may have the right to:

  • Request access to personal information held by us.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally permissible.
  • Object to certain forms of processing.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator.

Requests may be submitted using the contact details provided below.

12. CHILDREN’S PRIVACY

The Clothing Guys does not knowingly collect personal information from children under the age of 18 without the involvement or consent of a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate consent, reasonable steps will be taken to remove such information.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

The Clothing Guys is not responsible for the privacy practices, content or policies of external websites.

Customers are encouraged to review the privacy policies of any third-party websites they visit.

14. INFORMATION REGULATOR

Customers who believe their personal information has been processed unlawfully may lodge a complaint with the South African Information Regulator.

Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

Email: complaints.IR@justice.gov.za

15. CHANGES TO THIS PRIVACY POLICY

The Clothing Guys reserves the right to amend this Privacy Policy from time to time.

Any updated version will be published on the website and shall become effective immediately upon publication.

Continued use of the website after any changes have been published constitutes acceptance of the revised Privacy Policy.

16. CONTACT DETAILS

For any privacy-related enquiries or requests, please contact:

The Clothing Guys SA (Pty) Ltd
Merrow Down Lifestyle Centre
Tel: 061 504 5136
Email: info@theclothingguys.co.za
Website: www.theclothingguys.co.za

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us and we will endeavour to assist you as quickly as possible.